How to report land line not working

[johnsusan]

Hello,

I can't ring 150 because my land line isn't working. Nowhere I can see to report online.

Service status showing no issues in my area.

How do I get virgin media to fix my line? It's a plug in the socket connection. I have tried taking the front of the box off and plugging into the other connector. Not working.

[Martin_N]

Hi johnsusan,

Thank you for your post. I'm very sorry to hear about the issue with your landline service. 

To confirm, are you getting a dial tone? If not, have you been able to try an alternative handset?

^Martin

[johnsusan]

I had the whole thing replaced because I thought it was faulty. 

[Martin_N]

Thank you for confirming that. We will need to take a look on our side now. 

I will private message you to confirm your details. 

^Martin

[johnsusan]

Thanks

[Martin_N]

You're welcome. 

^Martin