I have a Virgin Media broadband connection of up to 152mb and I normally get close to that. The problem I have is with latency/ping which according to my Xbox One is normally 163 ms. When I play multiplayer games it often feels laggy and I feel at a disadvantage when playing shooters online. My connection to the xbox is wired by the way.
I've spoken to VM's people over the phone - they've checked the line and they've also done some port forwarding for the Xbox. But to no avail.
I've also spoken to Microsoft who made me do a factory settings reset to refresh the chip or something. No success. They advised that I should be looking to achieve a latency of 6 ms - and I'm a long way off this.
I don't know what to do - it's so frustrating that neither VM nor Microsoft can solve this. Does anyone have any potential solutions?