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Message 1 of 4
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Why is you service sorubbish!

The internet service you proivide is diabolical, every other day i am getting a couple of meg and when i do get close to what i pay for you are clearly using the lowest cost traffic managemt rules which means I cannot use the service for on line gaming.


Why do I have to constantly phone you to sort my internet service out?

Sorry correction, i cannot phone you today because now the phone service is out as well.



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Message 2 of 4
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Re: Why is you service sorubbish!

Welcome to the wonderful world that is Virmin Media


You as well as I and others are sick of this piece of crap called a service.

I have left mobile and on the 25 I will be moving to a 78 meg super fibre option for £22.


Check out any of the free compare sites to see what you can get in your area, also carphone warehouse are doing a great deal at £16 for

internet-Broadband -sky so check out them prices and MOVE baby

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Message 3 of 4
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Re: Why is you service sorubbish!

Morning Darthshani


Thanks for posting back on the community.


Sorry to read that you are experiencing issues with your broadband connection and landline service.


From checking your account, the Super Hub is showing as offline and not polling any data. If you can let me know when you are back online I can check your connection in more detail.


With the landline not working, can you make sure that the following steps have been completed for me please.

Can you try another handset please?

Make sure you that the phone is connected tightly to the phone socket.

Also make sure you are connected to the main Virgin Media socket and not through an extension.


Let me know how you get on


New around here? To find out more about the Community check out our Getting Started guide

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Message 4 of 4
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Re: Why is you service sorubbish!

I'm leaving Virgin as well they are **bleep** lol




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