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Registered: ‎15-04-2017
Message 1 of 2 (90 Views)

Why does my PS4 so slow online compared to my laptop?


I cannot even connect to Netflix with my PS4.  The internet speed is 254kbps.  My laptop says it is more like 20Mbps!  I have been using a wifi router plugged into the superhub (MDG480) because it wouldn't work with my previous PS4 problems.  Is this another problem where I have to change the port forwarding settings?  If so what should be the new settings?


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Registered: ‎07-04-2015
Message 2 of 2 (48 Views)

Re: Why does my PS4 so slow online compared to my laptop?

[ Edited ]

Hi Grimtim2020,

Welcome to the community and thanks for posting.

Sorry to read you are having an issue with the broadband speeds.

Looking at your connection, the line and hub have come back as fine. The network segment is running stable and healthy, which is good.

Are you able to complete speed tests direct to the Super Hub (leaving it in modem mode), without your equipment attached to see if there is any improvement please?

When testing through the PS4, as they use different servers it can give you a inaccurate result. If you can try on your laptop that would be helpful.

Let us know how you get on


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