Tuning in
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Registered: ‎06-06-2016
Message 1 of 3 (90 Views)

Unable to play on peak times

I've been with virgin for quite a while and this has always been a problem. I upgraded to the VIVID 200 precisely to stop this, but from around 6PM to 11/12PM on some days I can't play. My ping shows fine (20 to 30ms) but the game constantly lags. This happens in Rocket League. Is there any fix to this? It's quite ridiculous that I'm paying for this service and still get horrible experiences like this all the time.


If there is no fix, what's a good ISP to change to? Or one that at least doesn't enforce such ridiculous traffic management.

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Joining in
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Registered: ‎20-06-2016
Message 2 of 3 (74 Views)

Re: Unable to play on peak times

i have this issue to, at night i cannot play any games that are multiplayer. Virgin Media is throttling many users without them even knowing? 

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Forum Team
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Registered: ‎04-07-2016
Message 3 of 3 (53 Views)

Re: Unable to play on peak times

Hi miguelpk,


Thanks for posting!


Sorry to hear you're having trouble with your connection.


I've run diagnostics on your equipment and I can see an issue with your Upstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.


Speak soon Smiley Very Happy



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