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Poor Performance Online Gaming - Choppy teleporting in cs and quakelive

Whats the point of having this service if its no good at peak times. I dont want to wait untill 3am to play. I want to play when everyone is online so i can give them a good thrashing. Its really choppy at peak times must be over utilisation. I want to end my contract ive had it for a year. Virgin are evil. 

Why have they expanded the customer base without expanding the network to support ppl. Its wrongwhy should i phone technical service to find out what i allready know. I just want a stable connection i dont mind if my ping is abit higher as long as its stable. Its so choppy atm i cant hit a barn door because its teleporting all over the place. Thankyou for listening