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Nickthen
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Packet loss and massive speed drops

Hi there,

I've been having an issue with my Virgin Media line where I am getting some packet loss and low speeds, this is especially apparent during peak times which may point towards an oversubscribed area.

I am paying for a 100mbps line however, the speed seems to be more often around 30-50mbps off-peak but I've seen drops as low as 4mbps at peak times, this speed alone is unacceptable, it can be enough to run most online games....however I appear to be getting some packet loss which causes some lag in-game.

I am using a wired connection via a Powerline adapter however I have confirmed that the issue persists via direct wire and wireless.

If you need any more information please feel free to let me know.

Thanks

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Forum Team
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Re: Packet loss and massive speed drops

Hi Nickthen,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your connection.

 

I've located your account and I can see an issue with the network affecting speeds in your area - Ref.(F003357170). Our technicians are working to get this resolved as soon as possible.

 

The current review date is: 1st February 2017

 

I'm sorry for any inconvenience this may cause.

 

All the best

 

Josh


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