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PS4 and Xbox - Lag spikes making games unplayable


Recently moved into our uni house and got the 200mbps package so we'd have a great connection for our online games. Unfortunately me and my friend have been experiencing horrible lag spikes making our online games almost unplayable at times, very infuriating! 

Just wondering if there are any faults in our area and if they will be resolved soon? As you can imagine we're very upset at paying lots of money for a good connection but not getting it Smiley Sad

Many thanks, Connor Smiley Happy


[MOD EDIT: Subject heading changed to assist community]

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Re: PS4 & Xbox - Lag spikes making games unplayable

Hi Connor,

Welcome to the community and thanks for posting.


Sorry to read that you are having issues with lag spikes whilst playing online.


From checking the network, there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004833483 and with a review date of 28th December.


As this is impacting the connection during peak hours, do you notice the lag spikes outside these hours?

Are the devices connected through a wired or wireless connection? 


Hope to hear from you soon


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