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No-Username
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Need help!

Hi VM users and support, I need help in regards to an issue I have identical to the one this person has. I have posted on there as a reply but i would appreciate it getting noticed rather than leaving it to chance. http://community.virginmedia.com/t5/Gaming-Support/Xbox-One-disconnecting-Wired-connection-All-other...
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Re: Need help!

Hi there No-Username,

 

Welcome to the community and thanks for posting.

 

Sorry to read you are experiencing disconnections through your Xbox.

 

Looking at your connection, I was unable to find any issues on the line/network that would cause this. There are no faults reported and no time-outs since the router has been online.

 

Do other devices disconnect from the internet at the same time?

Have you tried the Hub in modem mode to see if you have the same issue?

Does this happen on all games?

 

Speak to you soon

Sam


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