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Micro disconnection every 10 minutes


It's been a few weeks now that my broadband is dropping every 5-10 min while gaming. I noticed that it happens a lot during peak hours and less often outside of peak hours.

It is very annoying and frustrating, and I am very upset when I think that I pay almost £40 for that.

did anyone have this problem and fixed it ?

FYI: I am connected through RJ45 wire, so it is not related to a wifi issue, and I keep havingthis error in my router status logs:

Crityical (3)    |     82000200    |    No Ranging Response received - T3 time-out

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Re: Micro disconnection every 10 minutes

Hi there bottlab,


Welcome to the community and thanks for posting.


I'm sorry to read you are having issues with your broadband connection.


Looking at your line, the upstream power levels are too high at +54 dBmV and for this I would like to arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.


Hope to hear from you soon


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