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Lags, and router issues

Hello there,


I experience plenty of problems with my net recently particularly when gaming but I believe it is more of a superhub issue. 

Got high latency spike all over while online gaming no matter which game we talking about. Also there are times when i cant see the router itself on the address or the connection to the router times out.


Any ideas to help?



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Re: Lags, and router issues

Hi CarterUK,


Welcome to the forum and sorry to hear you're getting disconnections. I've just checked your connection to see what could be causing this and can see your downstream power levels are too low which will cause fluctuating speeds and occasional drop outs like you describe. 

We'll have to get a technician out to adjust this and I've just sent you a private message to arrange the best time for this.

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