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Lag spikes happening too often

So for a few weeks now its been incredibly annoying to play any as i am getting consistant lag spikes in online games like Path of Exile, Battlerite or the several others i am playing at the moment, or it will just stop working altogether for about 30 seconds before coming back on. Downstream Upstream

********** Network log

Going by the network log something seems to be very wrong as its full of errors

[MOD EDIT: For your security personal and private information has been removed from this post (network log contained your WAN IP). Please review the Forum Guidelines]

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Forum Team (Retired) Adam_L
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Re: Lag spikes happening too often

Hi Farlis, 

Thanks for getting in touch about your lag spikes that have been occurring for a few weeks, I apologise for any inconvenience caused. I promise to do my very best to help resolve things for you.

Let me start by taking this opportunity to welcome you to our forum community! It's great to see so many new faces helping out around here!

I have tested your connection and I can see that your Hubs logs have a lot of time outs occurring across the upstream channels, this may explain the performance issues that you've been experiencing.

I would like to arrange for this to be investigated further by one of our engineers. I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll ensure this all gets booked and secured for you.

Take care, 



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