First post on any forum ever so go easy on me please =)
Basically, I have been having lag issues on WoW for a while now and its driving me insane! my ms one minute is approx. 30 and then suddenly it spikes anywhere from 200 to 16k!, I have contacted Blizzard which has resulted in them sending me to you guys. from what I can gather they are telling me the issue is a data loss in my ISP. any suggestions on how to fix that would be greatly appreciated! any info you need from me let me know. the info Blizzard asked for is as follows:-
Tracing route to cpc80079-stkp11-2-0-cust212.10-2.cable.virginm.net [**********] over a maximum of 30 hops: 0 DESKTOP-OO9RKVQ [192.168.0.22] 1 cpc80079-stkp11-2-0-cust212.10-2.cable.virginm.net [*************]
Computing statistics Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 DESKTOP-OO9RKVQ [192.168.0.22] 15/ 100 = 15% | 1 6ms 15/ 100 = 15% 0/ 100 = 0% cpc80079-stkp11-2-0-cust212.10-2.cable.virginm.net [************]
Thanks in Advance!
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
I can almost guarantee this is due to VM over-subscribing in your area. They're doing it all over the country; taking on too many customers which is straining their network at peak times. I've been having issues like this for about a month and I'm told the issue wont be resolved until March.
I pay for the 200Mbit service. During peak times I get about 1% of that speed with pings up to 400ms.
Customer service are a joke, and you'll easily wait a week on here for an official reply. You're better off contacting them via Facebook
I love how a Mod had time to edit your post, but not reply. Fantastic support as always VM!