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Myst1caL_
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Message 981 of 2,620
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

Hopefully this is resolved sooner rather than later

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tommey
Rising star
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Message 982 of 2,620
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


Myst1caL_ wrote:


Hopefully this is resolved sooner rather than later


Sorry but we are way past sooner and quite far in to later Smiley Frustrated


This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

However thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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wotusaw
Superfast
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Message 983 of 2,620
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

UPDATE 20th June 2017:

Last week we asked for an update on the Intel Puma 6 latency fix for Virgin Media’s SuperHub 3 (aka – Hub 3.0) routers and were told that the field trials of a new firmware update are due to “begin shortly“. Sadly we don’t know any more than that. (Thanks to ISPreview.)

 

So what does 'begin shortly mean'?....Possibly 4 weeks...it's usually 4 weeks for everything these days.

How long do 'field trails' take?...Possibly 4 weeks...it's usually 4 weeks for everything these days.Smiley LOL

So that means the HUB3 will have an update on the 11th August Year of our Lord 2017 that fixes everything wrong with the modem.

Yes, your right....waiting month after month after month after month after month after month after month after month after month after month after month after month after month after month after month after month.....has made me go a little nutzoid.Smiley Frustrated

 

I'm actually toying with the idea of getting BT Infinity 2 and keeping Virgin Gamer 200 so I can compare the two and finally know the truth...so be it.Robot Frustrated

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StormW4tch3r
Up to speed
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Message 984 of 2,620
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

Could be worse... and it come's out on Friday the 13th and breaks every Hub3 Smiley Very Happy

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Drewley
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Message 985 of 2,620
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

Looks like there has been a firmware fix out in the wild since April..

https://www.dslreports.com/forum/r31340594-ALL-SB6190-and-CM700-latency-fix-firmware-ready-to-test
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cTc_F3LTZYY
On our wavelength
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Message 986 of 2,620
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) & CGNV4 Latency Cause

Wow! That is a massive change.
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Guybrush85
Fibre optic
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Message 987 of 2,620
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


Drewley wrote:
Looks like there has been a firmware fix out in the wild since April..

https://www.dslreports.com/forum/r31340594-ALL-SB6190-and-CM700-latency-fix-firmware-ready-to-test

You're best reading through some of the latter pages of this thread as there's more information, but long short is we're still waiting for that improvement firmware to hit the SH3 (it's not a full and final fix) The Hitron used for VM Business already have it and have for a while.

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Drewley
Up to speed
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Message 988 of 2,620
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

Would be nice if VM wouldn't keep us lowly residential customers in the dark then Smiley Sad

I wonder if it's possible to purchase and use a Hitron from VM..
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Guybrush85
Fibre optic
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Message 989 of 2,620
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


Drewley wrote:
Would be nice if VM wouldn't keep us lowly residential customers in the dark then Smiley Sad

I wonder if it's possible to purchase and use a Hitron from VM..

There is a way to get it... Get the business broadband Smiley Tongue Otherwise, we're stuck with the hub 3 for better or for worse.

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Drewley
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Message 990 of 2,620
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

I did actually look but given the state of things currently, I don't fancy a 24 month contract Smiley Happy
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