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Spitfire16
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

I wouldn't mind being part of the trial
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Sololobo
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

http://www.theregister.co.uk/2017/07/21/virgin_media_puma_6_latency_issue_still_not_fixed_sixth_mont...

Quote: "As of this morning, VM has now replied to the forum thread, with a suspiciously identical update to the one it sent us last night."




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Drewley
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

What a shame it takes press coverage for virgin to acknowledge our problems.
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Guybrush85
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


Drewley wrote:
What a shame it takes press coverage for virgin to acknowledge our problems.

True to a sense. There's been press about this for months now. What it's taken is having the firmware available to start a trial, which is what I suspected would be the case for quite a while.

The patch to be released will no doubt the equivalent of the 93v patch released across the pond in April. 

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Drewley
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

They already made pretty much the same statement a couple of months ago.

Let's not be mistaken their reply in this thread was made only after the register reached out to them for comment.
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shanematthews
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Message 1006 of 2,620
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


Drewley wrote:
What a shame it takes press coverage for virgin to acknowledge our problems.

Press coverage wouldn't have changed anything, VM can't fix this issue only intel can, so people shouting and pointing won't have made any difference at all, only patience mattered

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RidingTheFlow
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Message 1007 of 2,620
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


shanematthews wrote:

Drewley wrote:
What a shame it takes press coverage for virgin to acknowledge our problems.

Press coverage wouldn't have changed anything, VM can't fix this issue only intel can, so people shouting and pointing won't have made any difference at all, only patience mattered


A patience and a bit of class-action lawsuit.

https://www.theregister.co.uk/2017/04/11/intel_puma_6_arris/

 

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Drewley
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

@shanematthews
VM business modem (hitron brand) has already been patched. i.e. some kind of fix was released by intel in April. Yes they may be waiting on Arris to do something. The crux of the matter however is the lack of communication to maintain deniability.

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Guybrush85
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Message 1009 of 2,620
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


Drewley wrote:
They already made pretty much the same statement a couple of months ago.

Let's not be mistaken their reply in this thread was made only after the register reached out to them for comment.

The register doesn't mention them reaching out yesterday for that update, they were just given it as they've contacted them previously about it, so again, the update is simply based on the fact that they now have something to deliver. 

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GordonPryra
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Message 1010 of 2,620
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

"We apologise for the time it's taking to get this bug resolved."

 

I would rather you apologize for you telling your support staff to blame the users rather than admit you knew there was a problem.

I would rather you gave compensation for your super expensive system not performing for the last 6 months.

 

I would like to know how much OffCom employees were bribed to keep them quiet over all this.

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