Thanks for the post! I am sorry to hear that you've been having troubles with high ping and packet loss,I apologise for any troubles incurred.
I have tested things from here and I noticed that your area cable seems to suffer some load issues, especially during the peak hours. We're planning to undertake some upgrades to parts of our external network in your area in order to combat this. The upgrades will be to improve bandwidth and performance during the peak hours. The reference number for this is F004347370 and is currently scheduled for review around the end of June.
Thanks for your patience with regards to this matter, I will need to pass this onto another team for you. Before I can do this I will need to clear some security questions with you as our process for doing so demands. I will send you a PM (purple envelope at the top) detailing what's required to proceed. Please respond to me there and I'll get this sorted.
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