I'm getting sick of the service I'm NOT getting from Virgin these days. The lag is crazy and I'm constantly being disconnected from game server. Ping is over 200 sometimes. Can someone help or tell me how to make a formal complaint. Its just in the past few weeks that I've had this problem and I thought they had fixed it a week ago when we all started moaning about it but now its back again.
I'm sorry to hear that you are still experiencing these problems with high ping times. It looks like Kev is assisting you in this thread here. If you can have a look at Kev's post we can certainly continue looking into these issues.