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High amounts of lag in game

I recently bought overwatch and the new call of duty and when I've come to play them on multiplayer I'm suddenly I stop moving and then I'm either in the same place I started from or I'm in the opposite direction to where I was intending on going I've checked to see if it's my internet connection and it doesn't seem to be the problem I've rebooted my console and that doesn't solve the problem either please can you help I'm getting rather frustrated and your help will be really appreciated thank you 😊
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Message 2 of 2
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Re: High amounts of lag in game

Hi Gedadiah,


Welcome to the Community!


Really sorry to hear you're having trouble with your connection, I know how frustrating it can be to have a laggy connection when gaming!


I've run a diagnostic on your equipment and I can see an issue with your Downstream Power levels. We'll need to send a technician to adjust this for you.


I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment for you.


Speak soon Smiley Very Happy



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