• 2
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

High Variances in Ping and Download Speed

Hey guys i have tried everything to get my internet to work at a stable rate for about 2 weeks now, i have run out of ideas i have tried wired, wireless, a new router, a new modem, taken off firewalls, i have the 120mbps package, it has just been all for nothing,

I have to run wireless at the minute but i have a a really good wireless router and wireless card.


This BQM is from the last couple of hours and its just a mess, i need help but i have no idea what to do. 


My Broadband Ping
0 Kudos
  • 10.82K
  • 308
  • 631
Forum Team
Forum Team
Message 2 of 2
Flag for a moderator

Re: High Variances in Ping and Download Speed

Afternoon Promar,


Thanks for posting and welcome to the community.


I'm sorry to read that you are having issues with your broadband connection. I can imagine how annoying this must be.


I've managed to locate your account and there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F003259558 and has a review date of 5th April.


Is this when you notice an issue with your connection?

If you complete a speed test through a wired connection, what speeds do you achieve?

Have you got an up to date BQM graph by any chance?


Hope to hear from you soon


New around here? To find out more about the Community check out our Getting Started guide

0 Kudos