Since around Christmas i have been experiencing high Latency and Packet loss on my connection.
About 1 month ago something in the local area changed as i got a new IP address (Had the same IP for 3 years) Since then the Latency and Packet loss has been massive to the point i am no longer able to work from home as my VPN and Phone is unable to cope with the packet loss. (I had to change to 4G the other day)
I have been in touch with support but they just did a speed test and said i was getting close to 100MB (60MB at the time)
I tried to explain to the engineer the difference between bandwidth and latency but he could not get it (Even the A level students i teach can understand this)
So it has left me to having to come to the forum in a hope that someone on here who understand the difference may respond.
From what i can see there is something wrong with the CMT 10.190.76.1 as i get an average round trip time of 170+ from my local modem to the CMT.
We then have yet another large drop of packets or high latency between the CMT and the Midd-core-2a-xe-122.0 (18.104.22.168)
I have set up a ping graph from thinkbradband so people can track this real time