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Hello all! Ping + Router Help

I have 2 Xbox ones in my house have had no issues connecting in games together etc.
After the last two days games are unplayable constant kicking, disconnecting from Xbox live and spikes in download speed. I've just read somewhere else that there is a firmware update for my 2ac but I'm unsure as to why after rebooting it's not applied it yet.
I've been on the phone to tech support 2 days in a row who took me through port forwarding, firewall checks etc and still nothing is solving this. Especially as my router is nearly 4 years old can this be a issue any help from any one would really help as were a gaming household! Thanks guys
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