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Gaming - Lag issues with Virgin

Currently been trying to play Black Ops 3 for a few weeks now but I'm unable to as the connection to the game is so bad! Iv called virgin a hundred times and they just keep giving me a reference number! Customer Service is poor!. I currently pay for 150mb and I'm getting 3mb! Its disgusting! Considering leaving virgin! question is where do i go, I don't mind my speeds won't be so high, I just ask that they do the job! 

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