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Completely un-usable High Ping/ Low Speed

So to make this clear, i've been a customer since August 2015 When i signed up i made sure that Virgin promised i would receive as close to the speed as promised. 

I was not advised of any fault with broadband in my area at time of purchase. 

Now for a whole year i have never received anywhere close to speeds promised. I have made several phone calls to the technical team and they have always advised me that there is a fault with broadband in the area and it will be repaired (insert date one month ahead of this date) this has been happening for a year! 

Now i called on monday, again!... Sigh yet again told it will be another month October 26th 

Fault Ref: F003770024 

Fault begin date: 5th July 2015 (Before i joined) surely i should have been advised of fault with Broadband in the area!

Anyway now i have started my Education through open university i struggle to load websites and this is causing a strain in my education as i need the internet to complete my course work. I have come to the end of my tether.  

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Re: Completely un-usable High Ping/ Low Speed



Thanks for posting and a warm welcome to the community.


I'm sorry to read that you are experiencing issues with your broadband connection due to a fault in your area.


I would like to check this in more detail, however I was unable to locate your account. I've sent you a PM (purple envelope icon, right corner) requesting some details. Once you have replied I can look further into this.


Hope to hear from you soon


New around here? To find out more about the Community check out our Getting Started guide

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