Hi there, a few weeks ago my sons headset suddenly stopped working mid chat / game session and have tried several new items either from microsoft or other manufacturers without any luck at getting it working.
Yesterday I spent a long time with Microsoft support who finally found that the "network is behind a cone NAT" (open NAT on main screen, cone NAT buried behind magic button pressing) which they say is causing the problem and that I must ask for a new IP address to resolve it.
Today I called Virgin Media and explained the situation etc etc who said I need to do a hard reset on the router and my IP would change at this point but to wait a couple of hours as there was a general fault in the area. 4 hour wait and now another hard reset complete, pin in back of reset button for a round a minute, came back on and was reset! Loaded restore file and still same IP and same problem!?
Is this "network behind a cone NAT" normal? and why won't any mic new or old, microsoft or turtle beach work on the Xboxone?