• 2
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

Any hope for (presumably) bad routing?

For months now I've had horrible routing to the NCSOFT servers for Guild Wars 2 that are based in Texas. I would expect a ping of ~120ms for this connection. It's what I used to get with Virgin Media before 150mbit upgrade (seven-ish) months ago. It's typically what other UK broadband users get.

I now get a consistent ping of ~170ms and have no real idea about where to even look for a solution to this. The temptation is just to switch away from VM but maybe there is a solution?

Here is a quick traceroute for today:

 A while back. I guess it was exactly 3rd July my connection went down for a while and came back up and I noticed something interesting. As soon as the connection came back online, my traceroute looked like this: (basically perfect) 

Within two minutes the routing was broken and looked like this: (routing broken totally).

Then about 15 minutes later, the routing was back to "normal":

I would say dropped connections are very are for me. I would say my bandwidth is generally okay, my ping times within EU are generally okay but my routing to North America is constantly lackluster.

This is the network status page from my router:

Any suggestions?

0 Kudos
  • 7.11K
  • 170
  • 412
Forum Team
Forum Team
Message 2 of 2
Flag for a moderator

Re: Any hope for (presumably) bad routing?

Hi chirazo, 


Welcome to the forums. I'm sorry to see you have been having trouble with your connection. 


I have taken a look and your modem SNR is way too low. I would like to get an engineer out to correct this for you. 


I will pop you a PM to get this arranged. Keep an eye out for the Purple Envelope, top right hand corner.


Speak to you soon. 



New around here? To find out more about the Community check out our Getting Started guide

0 Kudos