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After 8pm, poor download and terrible ping

This has happened on many a occasion, it feels like the service from Virgin media is poor, im close to switching to BT.

On many a occasion i've had to ring in to solve my poor ping and poor download, and now for the past 3 weeks, after 8pm would the ping ( from black ops 3 and LoL) would sky rocket and become inconsistent. I've done numerous speedtests and received very poor download.

I've rang / done checks and apparently everything is fine, i've done the usual, change the cable and it happens for both wired and wireless.



Stage Status
Downstream AcquisitionLocked
Primary Frequency266750000 Hz
Time Of Day21:19:55
Counters T1,T2,T3,T4,Sync,Resets0, 0, 0, 0, 0, 0
Internet Connection IP Address Status
WAN IP Address86.3.171.133
Lease Time Remaining4 days 16:25:14
ExpirySat 23 Jan 13:45
Current Network TimeMon 18 Jan 21:19
Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked5266750000 HzQAM2567.1 dBmV39.9 dB1450
Locked1234750000 HzQAM2566.1 dBmV39.9 dB210
Locked2242750000 HzQAM2565.8 dBmV39.9 dB150
Locked3250750000 HzQAM2565.8 dBmV39.6 dB340
Locked4258750000 HzQAM2565.7 dBmV39.9 dB480
Locked6274750000 HzQAM2567.1 dBmV39.8 dB460
Locked7282750000 HzQAM2566.1 dBmV39.3 dB580
Locked8290750000 HzQAM2565.5 dBmV39.0 dB800
Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked146200000 HzATDMA38.3 dBmV16QAM640000020480 Kbits/sec
Locked332600000 HzATDMA37.3 dBmV16QAM640000020480 Kbits/sec
Unlocked00 HzUnknown0.0 dBmVUnknownUnknown0 Kbits/sec
Unlocked00 HzUnknown0.0 dBmVUnknownUnknown0 Kbits/sec
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Message 2 of 2
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Re: After 8pm, poor download and terrible ping

Hi EhsanJ1995,


Sorry to hear your speeds are worse in peak times. It certainly sounds like a contention issue from the timing you've specified. 

I've just checked your connection and there is maintenance in the area at the moment and is due to be finished by around 2pm today. I did check for any area faults and there is contention in the area under ticket F004051066. This will cause slow speeds and latency at peak times such as evenings and weekends and is due for review 27/04/16. 

If you'd ever like an update on the progress of the ticket just bump this post after the review date and we'll get you more information. 

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