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Registered: ‎24-03-2013
Message 1 of 2 (7,557 Views)

ntlworld email

how do you get into your ntlworld email using a web browser. i cant log in using any browser


ive tried deleting cookies


ive tried using different PCs


ive tried using different browsers


ive tried using (get redirectec to


ive tried going to virgin logging in, getting to some help page that at the bottom says click here for


the result is usually that i get an error saying worng username and password


if i try to say ive forgotten my password it claims no username exisists for me.


if i log into virginmedia using the virginmedia username i have then i have no email in my inbox


why is it so hard to log into this webmail??? ive been using this email address since my subscription was with ntlworld ive moved 3 times and stayed a customer despite being dicked about by you and all that it seems is my service gets worse.

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Registered: ‎22-02-2010
Message 2 of 2 (7,549 Views)

Re: ntlworld email

Try this link:


If that gives you the wrong username or password issue then it probably means that your ntlworld email address is not properly connected to your current virginmedia account.  This is known as an orphaned account and can happen when moving house.  To get this problem sorted you will need to telephone Virginmedia. 


Ring 151 (free from a virginmedia landline or mobile) or 0845 454 1111 from any other phone provider (chargeable).

I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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