on 10-10-2012 00:27
right,i currently have iphone 3gs with virgin sim card, i purchased a iphone 4 and asked virgin for a micro sim to fit my iphone 4 but to keep the number,they said no problem....
within 24 hours my normal sim would be disconnected and my micro sim would be activated....
4 days later my micro sim still says no service and my 3gs sim is still active,but when i ring virgin they say micro sim is activated when its blatantly not...
and yes the iphone 4 is sim free...ive never known a company have so many problems simply de-activating a normal sim and activating a micro sim...anyone have any ideas that could help me plz,before i just cancel my 30 day contract with them and join a different provider..
thanks in advance
on 11-10-2012 09:45
I'm sorry you're experiencing problems with your micro sim - do you know what's been done so far? If a sim isn't responding to activation, it's either replacing the sim or raising it with our IT department to resolve the issue.
on 11-10-2012 15:15
My case was supposedly raised with IT on Saturday, still no word on if/when it will be fixed (despite intialy being told it would be at most 24 hours) They are currently quoting 3-5 working days, for a known issue.
Its very underhand of Virgin to sell these when they know theres an issue switching over, and even more so having some customer service staff directly lie about it.
Ive been told I cant cancel my order, which Im challenging, but for now am sat paying for a phone I cant use.
on 11-10-2012 15:41
11-10-2012 20:47 - edited 11-10-2012 20:51
ive called every day trying to get it sorted,it was raised with i.t on monday,when i rang up yesterday i was told it be on by the end of the day (wednesday).
i will be canceling my contract on saturday and getting a t mobile micro sim instead,ive given virgin enough time to sort this and its taken nearly a week,im done in now like