------Die-hard direct connection modem user---Believing is catch 22 the Super hubs 1, 2 & 3 could have been built better the years go by and we can't see the mistakes that were made to make things right. Use modem mode If I could offer you only one tip for the future, modem mode would be it. BQM, Outgoing ports test
A Virgin Media modem, assuming this the cabled service, does not connect to your phone line, it is connected to the TV cable (co-ax). The engineer will install this and attach the modem to it. From the modem you can either plug your PC's into it using ethernet, or connect wirelessly to the inbuilt wireless router which is part of the modem. The copper cable that comes to your house is Copper and is not fibre optic. The fibre optic network starts further out and does not run to the individual customer properties.