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Registered: ‎02-02-2010
Message 1 of 2 (2,123 Views)

error 16

Im fed up having to phone about this error does anyone know what causes it? any help would be appreciated.



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Registered: ‎19-08-2009
Message 2 of 2 (2,107 Views)

Re: error 16

It's most likely an issue with your box - you shouldn't need to keep ringing about it; if there's no local signal issues in your area, Faults need to send a technician round to have a look, and probably complete a box-swap.


(Er16 means your STB is unable to determine the correct frequency).

The postings on this site are my own and don't necessarily represent Virgin Media's positions, strategies or opinions.
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