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Fresh as a Daisy
Posts: 2
Registered: ‎10-09-2012
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c:\windows\system32\services.exe Trojan Virus Help!!




Recently (in the last 7 days) my Virgin media security keeps popping up saying I have a trojan virus:




and it is unable to delete it.


I've tried deleting it (says i need permission from trustedsource)

I've tried restoring my PC to before I had this problem (it still pops up after a while)

I've run scan after scan.


Any ideas before i throw my laptop out the window? I've never had problems before with other internet security and this is REALLY frustrating me!





Forum Team (Retired)
Posts: 2,111
Registered: ‎05-12-2011

Re: c:\windows\system32\services.exe Trojan Virus Help!!

Hi londonscotty,


I am sorry to hear of your issues.  I have to say though no anti virus software is 100% secure from viruses unfortunately.  There is some useful software out there, some of which is CC cleaner, if you choose to use any of these please make sure they are legitimate before so.


Hope this helps.

Kind Regards,

Help & Support Forum Team

Seen a useful post?Problem Solved?Fault with your service?

Dr. Yes
Posts: 2,642
Registered: ‎09-09-2009

Re: c:\windows\system32\services.exe Trojan Virus Help!!

The services.exe file is a part of the Microsoft Windows Operating System which manages the operation of starting and stopping services. It also deals with the automatic starting of services during the computers boot-up and the stopping of services during shut-down.


This program is important for the stable and secure running of your computer and should not be terminated.


services.exe should be located in %SystemRoot%\System32, if instances occur elsewhere they may be viruses, trojans or other malware.


If this file infected it can be replaced with a clean system copy by using the Microsoft System File Checker, see below for instructions.


1. Go to Start> All Programs> Accessories.

2. Right click on Command Prompt.

    > For Windows XP: Choose Open.

    > For Windows 7/ Vista: Choose Run as Administrator.

3. On your Command Prompt window, type in:

    > For Windows XP: sfc /scannow

    > For Windows 7/ Vista: sfc /scanfile=C:\windows\system32\services.exe

4. Press Enter. The result will be shown and it should also say it needs a restart.

5. Restart the computer for the file to be replaced.


Run an AV scan to confirm the services.exe file is now clean.


You may need access to your OS installation discs to run the MS system file checker.


It's worthwhile installing a separate anti-malware program which can be run "on demand" to supplement your AV software, some suggestions are noted below.


Malwarebytes AntiMalware
Spybot Search and Destroy
IObit Malware Fighter
Lavasoft AdAware


(For reference: CCleaner is not an anti-malware/anti-virus product.)

(Avatar is a muzzled and chained wolf.)
Fresh as a Daisy
Posts: 2
Registered: ‎10-09-2012

Re: c:\windows\system32\services.exe Trojan Virus Help!!


It's worked!


I had a notification saying the services.exe was corrupt after the scan and after a reboot/spybot/virgin scan all seems fixed with 0 problems identified (and faster too!)


Many many thanks, you not only saved my laptop but also my lounge window too as thats where it was going out of if it had gone on much longer!





Dr. Yes
Posts: 2,642
Registered: ‎09-09-2009

Re: c:\windows\system32\services.exe Trojan Virus Help!!

Glad to hear you're up and running, and without extra ventilation in your lounge!
(Avatar is a muzzled and chained wolf.)