on 10-11-2012 21:44
on 11-11-2012 19:21
Is that supplied by virgin or is it one of your own.
If its yours then VM wont help you at all, however you could as suggested reset the router to defaults, then plug the pc into the router with a cable and let it get an IP address then run a command prompt and type ipconfig, look for the default gateway address
type this into internet explorer and you should be able to access the router ok, you may need a username password to get into it, do a google on the model to get the details.
on 15-11-2012 11:24