When I joined Virgin a few years ago the engineer who came asked me if I would be needing the wireless router. At the time I dd not have a need for it in my small flat and so he took it away with him. Recently I realised that I do need it and so I called customer service for a replacement to be sent. They said they would send one but it would cost £40. I am very upset about this as although I explained on the telephone that the engineer took it with him, they obviously do not believe me. I have spent a small fortune with Virgin over the years and feel they should not treat their customers like thieves and liars. I don't know if anyone has any suggestions on how to sort this out, but I would be grateful for any help.