04-02-2011 10:17 - edited 04-02-2011 10:22
I have been a customer with Virgin Media for a couple of years and have never been satisfied with your services, Last year I had major problems with my speed where I couldn't even make a audio call with skype ( 60kb/s), I had two or three engineers out and all of them didn't know what was wrong, after awhile my Internet "magically" started getting better after numerous complaints.
Now for the last 2 weeks I haven't been able to make a decent audio call on skype, it will go down to one bar and drop after 2 minutes of use. I have done a speed test and it says I'm getting 9.73 MB/S http://www.speedtest.net/result/1142173603.png what is complete **bleep** if you ask me, I've never downloaded anything faster then a few hundred KB/s.
Now my net is doing a repeat of what happened a year ago, at any time of the day skype will not work, even on an audio call (60kb/s) and with your service you offer I expect to be able to make High quality calls (512 kb/s) without any problems.
Please let me know what else I need to add, I am expecting to get my full Internet speed here. Why offer a 20mb service if your not going to live up to your word? Thank you.
on 04-02-2011 21:12
on 10-02-2011 11:49
Would you have a look at this sticky and respond.