I live in the B20 area of Birmingham and since I have been with VM, (approx 3-4months) I have had nothing but problems. I sometimes am lucky to get the full speed and right now Im having the same issue. In the past month Ive had apprximately 4 technicians come out and 2 of those made the problem worse and caused my internet to completely disconnect, which for someone who works from home is a major issue. I also had a new Super Hub installed which should actally be renamed to Super **bleep** Hub.Neverthe less I curently right now have really slow internet and need this looked into and resolved ASAP because I'm paying for a service which I am not recieving and infact have been mis-sold a product due to you guys not providing me with the internet service I was promised I would recieve. I have written to your CEO office and lodged an official complaint.