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Registered: ‎19-10-2010
Message 1 of 2 (303 Views)

Unusable connectivity, again

Once again, the Internet service offerered from Virgin Media is totally inadequate for today's requirements.

I find myself unable to load even the most simplest of web pages as the 'super fast fibre optic broadband' is unable to cope with the capacity required by the city of Brighton.

Below is a sample ping for with a 45% packet loss and a maximum response time of 930ms. This is a good day, yesterday it was 55% packet loss! I am on UBR17.

I find my mobile phone GSM connection (not 3G) gives a more consistent connection then this.

Looking at the support forum, this is a continued problem across sections of the VM network  and one I have personally experienced off and on for a few years now.


Can you please advise when these problems caused by the high demand on my UBR will be resolved?

I have been a VM customer for many years, and am beginning to feel that the inability of VM's network to handle the demand of traffic over it will never be resolved.

Please can you log this complaint and a request customer service to call me back to discuss this further.




Technical stuff:

Sample Ping to

Request timed out.
Request timed out.
Reply from bytes=32 time=73ms TTL=243
Reply from bytes=32 time=69ms TTL=243
Reply from bytes=32 time=24ms TTL=243
Reply from bytes=32 time=97ms TTL=243
Request timed out.
Reply from bytes=32 time=72ms TTL=243
Reply from bytes=32 time=242ms TTL=243
Request timed out.
Request timed out.
Reply from bytes=32 time=159ms TTL=243
Request timed out.
Request timed out.
Reply from bytes=32 time=239ms TTL=243
Request timed out.

Ping statistics for
    Packets: Sent = 292, Received = 158, Lost = 134 (45% loss),
Approximate round trip times in milli-seconds:
    Minimum = 14ms, Maximum = 930ms, Average = 143ms

Tracing route to []
  1     2 ms     1 ms    <1 ms  My local router
  2     *        *      118 ms
  3     *       51 ms    57 ms []
  4    71 ms     *        * []
  5    18 ms   145 ms   195 ms []
  6   115 ms     *      138 ms []
  7     *      168 ms    49 ms []
  8     *      137 ms    44 ms []
  9     *      212 ms     *
 10     *        *        *     Request timed out.
 11     *        *      260 ms []
 12     *       70 ms   289 ms
 13     *        *       30 ms []


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Dialled in
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Registered: ‎23-11-2011
Message 2 of 2 (243 Views)

Re: Unusable connectivity, again

Hi Moose247


The UBR which handles your connection is currently suffering from very high utilisation, particularly at peak times. This has been raised to our network teams under reference F001736598. Work to resolve this issue is currently scheduled to take place on 28-MAR-2012 (although this may be subject to change).


We're very sorry for the inconvenience this has caused.

Kind Regards,

James MM

Help & Support Forum Team

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