on 22-10-2011 14:41
I have recently had virgin media installed, it has been fine up until the past few days where the picture keeps going black for a few seconds, and this happens around 20 times an hour. It is especially bad when watching on demand.
I have checked that all cables are connected properly and they are.
on 22-10-2011 15:06
I have replied to your original post here: http://community.virginmedia.com/t5/TV/TV-Picture-
on 28-11-2012 19:14
I have the same problem with the black screen, its as if the TV input has changed or been lost for a split second.
This has been happening for around 2 years (on and off).
We have one of the tratec powered boosters as we have poor signal quality for the amount of services we receive and replacing this seemed to resolve the issue around 3 - 4 months ago. Unfortunately the problem is back AGAIN!
All our white cables are connected properly and there are no connection problems at the back of the TV.
Any assistance or advice would be greatly appreciated.
on 29-11-2012 09:04
I have run some checks on the V+ box and found that the signal levels are not too good. This can cause a freezing or blanking of the picture. Therefore I have booked a technician to call out to help resolve this for you. I have sent you a private message with the appointment time.