Menu
Reply
Tuning in
  • 20
  • 0
  • 3
Registered: ‎05-08-2012
Message 1 of 2 (2,016 Views)

Samsung Galaxy Ace Unable to connect server message

Tonight, all of a sudden I cannot connect to the server to check my emails.  I have rebooted my phone, checked to see if it is a wifi problem but it is not.  It is also not a broadband problem.  I have tried getting into my emails with and without wifi enabled to no avail.  I am able to send emails via my phone but unable to receive them for some reason.  No settings have been changed by me at all. I can receive emails via Windows Mail and via the Virgin website, but just cannot access them through my phone.

 

Has anyone any ideas why I suddenly cannot receive my emails via my phone?

0 Kudos

All Replies
Forum Team
  • 6.94K
  • 202
  • 279
Registered: ‎29-05-2013
Message 2 of 2 (1,997 Views)

Re: Samsung Galaxy Ace Unable to connect server message

Hello HMB42,

 

Let's get this all sorted for you Smiley Happy

 

The best option here is to delete and re-add the email.

 

Through a Galaxy Ace, it isn't possible to delete and re-add the email. This would need to be done through a factory reset.

 

Before doing this, I would advise using Samsung Kies to back up the phone.

 

Let me know how you get on.

 

Thanks


Who's who? Find out more about our community members. Good folk to know


0 Kudos