If that doesn't work then you will need to ring in on 151 or 0845 454 1111
_________________________________________________________ Graham I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
Finally managed to access my email using this link - thank you. Have always used outlook but can see that all my emails still exist despite having deleted them from outlook regularly. Can now see why the i pad wanted to give me over 10 000 emails. Sarted using a new email address but this only forwarded emails for a short time - glad I can finally find them now my outlook and laptop are no longer in use.