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Registered: ‎30-09-2013
Message 1 of 2 (125 Views)

Moving House - the small print

I am currently in the 15th month of an 18 month TV, Broadband & Telephone contract.

 

I aim to move home in two weeks time.

 

My question:

 

The website states that moving home and taking Virgin services with you is as easy 1, 2, 3.

 

The small print states that you must enter into a new contract. Is this new contract 18 months again?

 

i will only be at the new address for 11 months, which to me sounds like I have to cancel my services with Virgin Media.

 

Is this the case? Appreciate any feed back.

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Registered: ‎14-05-2013
Message 2 of 2 (104 Views)

Re: Moving House - the small print

Hi Ops101,

 

Thanks for your post.

 

The new contract term would depend on what package you chose to take over to your new address. It could be a 12month or an 18month contract.

 

For more clarification on this you would need to speak to the Relations team.

You can reach them on 150 (free) from a Virgin Media land line or alternatively 0845 454 1111 (chargeable) from any other line.

 

Thanks,

Kath_F
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