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Registered: ‎18-06-2013
Message 1 of 2 (425 Views)

Itemised Billing

Hi all,

I've asked for a itemised bill from January 2013 regarding calls made to a specific mobile number. Virgin Media cannot provide me a straight forward answer, I was even told to speak to the police to track down this information! Apparently landline calls are not itemised however there is no information regarding the mobile number I rang, can anyone help or provide advice?

I spoke to 3 mobile and they sent me an itemised bill within minutes of calling - completely different levels of service!

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Registered: ‎11-08-2009
Message 2 of 2 (421 Views)

Re: Itemised Billing

Customer Services should be able to send you a fully itemised bill for chargeable calls for any bill within 12 months.


Calls made within a call plan don't show up and can't be itemised.

I work for Virgin Media - but all opinions posted here are my own
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