Thanks to other people that have posted this solution I just thought it would be better listed with a clear subject line, it took me a while to find the solution.
Google Mail has spam filtering on by default. It has already mis-filed an email from Direct Line so if, like me, you want to turn this feature off then you have to set up your own filter to override the Google filter.
Logon to Webmail -> click "Settings" -> "Filters" -> "Create A New Filter" -> type "is:spam" into "Has the words" -> click "Next Step" -> ignore the warning -> click "Never send it to Spam" -> click "Create Filter".
If this is wrong in any way go to the source... (and Kudos to them)
Well, I've tried going down the filter route to try to disable the spam filter. I've created a filter for each of the three email addresses we use, directing "do not send to spam" yet we are still getting messages sent there! And it's a pain in the backside to have to keep logging on to webmail to check that Virgin haven't misappropriated any useful emails.
This is not the only problem with Virgin taking control of my emails, it has also sent read receipts, which I have set my webclient NOT to do, but I can't find any way to stop.
Also, does anyone know how VM can be set up to delete messages completely straight away? I don't want them sitting in my VM bin for a month before Virgin decide it's ok to delete them, so at the moment I have to keep logging on to VM to empty the bin too!
Generally I find I have less options and less control with Virgin Mail and am considering changing my email provider to one that gives ME contol.
curious that the spam filter solution does not work for you. Is there a possibility that a space has crept into the string is:smap ? I have not tried experimenting with a space to see if it mucks it up, but for me it works perfectly with no spaces. I have also got it to label all would-be spam as "luncheonmeat" instead, that way when I do log into webmail I can see what sort of stuff it considers to be spam. So far it agrees 100% with Outlook.
I have done this on two separate logins (i.e. two different mailboxes) and it works for all email addresses within each maibox as expected.
_____________________________________________________________________ if you just want to say thanks > click 'kudos' +☆ if this has also helped answer your question > click 'helpful answer' also
There is one important thing that you must do for disabling SPAM filter to work (as I was stumped for ages). In your Virgin Media web mail page, you MUST be in 'standard view'. If your in 'basic HTML' view (like I was), disabling the SPAM filter does not work because the option to disable is not there.
Thanks for the great tip! I can't understand why Virgin doesn't include this in its "how to turn the spam filter off" FAQ - all it says is "use your Spam options". I looked everywhere and could not find anything called "spam options". I lost three days' work - worth about £600 - this week because Google/Virgin filters decided an email from a client - whom I've received email from before and replied to without problem - was spam,and so I never received it.