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Registered: ‎22-08-2010
Message 1 of 4 (1,189 Views)

Cannot Web access Virginmedia.com emails any more

I have 4 emails with ntlworld.com , I can access these with no problem via the Web browser. (as I always have)

I have 4 email addresses with virginmedia.com. I used to have to go to the "virginmedia gateway " and change the button to virginmedia.com (from ntlworld.com) to then sign in .

The "gateway" facility is no longer there and sign in page  asks me to update and confirm my account when trying to sign in ( as per another previous posting.

 

I have checked my account and all email addresses are still there registered. The virginmedia .com are working in and out ok via my Outlook client. I only access my addresses occasiona via the Web Browser to " tidy them up ".

 

Please can the "gateway" radio button page be repaired brought back ?

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Registered: ‎22-02-2010
Message 2 of 4 (1,194 Views)
Helpful Answer
confirmed by InfamousAngel
‎28-08-2015 00:15

Re: Cannot Web access Virginmedia.com emails any more

Can you access the virginmedia accounts vie this link:  https://mail.virginmedia.com ?

You need to make sure you are logged out of any ntlworld webmail sessions before you log into the virginmedia accounts

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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.

See where this Helpful Answer was posted


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Superuser
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Registered: ‎22-02-2010
Message 2 of 4 (1,195 Views)
Helpful Answer
confirmed by InfamousAngel
‎28-08-2015 00:15

Re: Cannot Web access Virginmedia.com emails any more

Can you access the virginmedia accounts vie this link:  https://mail.virginmedia.com ?

You need to make sure you are logged out of any ntlworld webmail sessions before you log into the virginmedia accounts

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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Registered: ‎22-08-2010
Message 3 of 4 (1,179 Views)

Re: Cannot Web access Virginmedia.com emails any more

yes thanks Graham..................that does the trick..................I also see an approximation of the original "gateway" 4 button option is contained in Mark Wilkins post  of 25th April "new emal look", this also works.

 

But it is confusing  when you are redirected as described in HB99`s post and it doesn`t solve the problem.

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Forum Team (Retired)
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Message 4 of 4 (960 Views)

Re: Cannot Web access Virginmedia.com emails any more

[ Edited ]

Hi InfamousAngel 

 

I'm glad that Graham_A has helped you with this, thanks Graham_A.

Kind Regards,


Luke Thomas
Help & Support Forum Team

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