Check your service statusCable National
Ask a question
Posts: 28
Registered: ‎22-08-2010
Helpful Answer

Cannot Web access emails any more

I have 4 emails with , I can access these with no problem via the Web browser. (as I always have)

I have 4 email addresses with I used to have to go to the "virginmedia gateway " and change the button to (from to then sign in .

The "gateway" facility is no longer there and sign in page  asks me to update and confirm my account when trying to sign in ( as per another previous posting.


I have checked my account and all email addresses are still there registered. The virginmedia .com are working in and out ok via my Outlook client. I only access my addresses occasiona via the Web Browser to " tidy them up ".


Please can the "gateway" radio button page be repaired brought back ?

Posts: 5,112
Registered: ‎22-02-2010

Re: Cannot Web access emails any more

Can you access the virginmedia accounts vie this link: ?

You need to make sure you are logged out of any ntlworld webmail sessions before you log into the virginmedia accounts

I don't work for Virgin Media. There are no guarantees that my advice will work.
To say thanks click on the kudos thumb.
If I have solved your problem please click on the helpful answer button.
Posts: 28
Registered: ‎22-08-2010

Re: Cannot Web access emails any more

yes thanks Graham..................that does the trick..................I also see an approximation of the original "gateway" 4 button option is contained in Mark Wilkins post  of 25th April "new emal look", this also works.


But it is confusing  when you are redirected as described in HB99`s post and it doesn`t solve the problem.

Forum Team (Retired)
Posts: 1,080
Registered: ‎05-12-2011

Re: Cannot Web access emails any more

[ Edited ]

Hi InfamousAngel 


I'm glad that Graham_A has helped you with this, thanks Graham_A.

Kind Regards,

Luke Thomas
Help & Support Forum Team

Seen a useful post?Problem Solved?Fault with your service?