Check your service statusCable National
Ask a question
Fresh as a Daisy
Posts: 1
Registered: ‎15-10-2012

Cancelling my Virgin Media order



I ordered a Virgin Media package last week, but since ordering, I've decided I don't need it any more and have tried to cancel. I called the number they gave me (0845 454 1111) and tried to cancel, but they asked for my virgin phone number or my account number, neither of which I have!


Does anyone know how I can cancel my order, if there's a different number I'm meant to be calling?



Making Waves
Posts: 5
Registered: ‎15-10-2012

Re: Cancelling my Virgin Media order

they can find your account based on your address, call them again and demand they sort it!


email them as well so you have it documented that you want to cancel and do it right now so that its done well within your legal (not vrigin) rights.

Posts: 11,883
Registered: ‎08-06-2010

Re: Cancelling my Virgin Media order

you can call sales number - 0800 183 1234
If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as an Accepted Solution