I am almost at wits end now.. not only myself but I've noticed a fair few others having the same problem on various forums.
I recieved my blackberry 6 days ago.. on which the second day i phoned up the "technical support" team to ask how the hell i set up all the apps//emails etc that are a vital selling point to the blackberry..
I like everyother piggin person who has posted all over the net have been told to wait up to 72 hours for a phone call from technical support.
it wasn't 72 hours either.. i phoned up today (5th day) explaining that I havent heard back from anyone and that I want to talk to someone today.. a few hours later a tech phoned me.
asked if my gprs is in lower case which it was
he then told me to text Yes to 789333 then after 30mins turn the phone off then back on again then you should be able to do it.
ok so i did that.. then not long after got a text from Virgin saying Sorry we've had problems setting up your phone services. To activate your blackberry services please text 789333 with keyword: Yes
so I do this again! and get the same response again!
Does anyone know how to help me? Virgin are a joke, absolutely poor customer services.. why sell a phone where there is such tiny tech support available to you.
Arrived saturday, most things working ok but only getting lowercase GPRS and standard 3G (no blackberry sign) so after trying to register the phone on http://virginmedia.blackberry.com/ i phoned them.
First call Sunday 20 minutes late, Tracey told us to go to the above site, already tried, then hung up ! Second call spoke to Kim and was told it needs passing to the IT department with the text to 789333 YES, did this twice and still nothing, she did say it could take 3 days but surely not ! other people i've spoke to had a response within a minute.
Anybody looked into a factory reset first ? Just wandering if something in the phone is stopping the info being delivered properly ? Gonna wait til tomoz and phone again.
Gotta say that the info you receive for setting up the phone has no mention of texting the no or registering on the above website.
Do virgin staff monitor this site? might be nice to get a resonse from one of them.
Keep us updated of any changes please guys and i'll do the same.
had my 8520 for 2 weeks, echamged it for the Curve 3G 9300, for the 3G and GPS. From day one everything has been great, no branding on either phone. Within an hour I was up and running. Set up emails and apps. Downloaded a theme, apps which I would recomend... BerryWeather and Poynt.
I'm trying to help my Mum out who is also having problems with the Curve 8250. After initial problems with getting her e-mail setup and a weeks-worth of messing around. It now turns out the phone can only get gprs (lowercase)!!!! Most unsatisfied with this...it is 2010! I advised her to ring Virgin back and get them to sort out 3G, which is what I would consider a minimum standard for this level on phone in the modern age. She was advised that 3G was not available for this phone as it came from Virgin not direct from Blackberry but they should be able to sort out uppercase GPRS (fuss of sorting this on going)!
Can anyone confirm this nonsense is true...before I repatch the phone to BB's original OS? Or advise my Mum to go elsewhere!
Would also be interested in her exchanging for the Curve 3G 9300 as Bigwhite was referring to but I can't find it on Virgin's site, is it no longer available?
Hi I'm having the same problem as all of you. Done all the texting yes a dozen times. Have had the phone since September ( over 2 months) and e-mailed the help several times, spoke to several "Help line" idiots and still not working. This really is a rubbish service.
Last adviosr told me everything would be working within 48hrs, here we are 15 days later and still no internet services and the gprs in small case.
I really give up, don't know how they can boast abut there cutomer care. I do hope someone at Virgin reads these forums.