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Registered: ‎28-10-2011
Message 1 of 12 (19,052 Views)

0845 454 1111

Do Virgin Media make money from this "Helpline" ?

 

Have been waiting for somebody to answer my call now for 38 minutes and counting..53+ minutes in total.

Estimate that i have at least 20 hours of this number so far..paying £35/month for next to no service.

 

 

Please tell me that your not profiting further from your customers misery with this very unhelpful and hugely frustrating Customer services phone number.

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Superuser
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Registered: ‎20-06-2010
Message 2 of 12 (19,049 Views)

Re: 0845 454 1111

hi

 

if you have a vm landline you could call 150 (free) or search on here http://www.saynoto0870.com/numbersearch.php

for 0845 4541111

 

but i think vm do profit from it

 

thanks

 

 


The artist formally known as Swt4ajp
4 the love of films >> Forum Guidelines
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Registered: ‎28-10-2011
Message 3 of 12 (19,043 Views)

Re: 0845 454 1111

Thankyou for your reply Smiley Happy

 

I do not have a VM phonline, would somebody involved with VM please contact me to arrange for these monies to be at the very least acredited to my account, preferably i would like all monies from costs incurred to me from me using YOUR customer services Helpline reinbursed to me in full,

 

I am NOT prepared to pay all this money out just to either be lied to or to just be plain patronised too.

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Forum Team (Retired)
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Message 4 of 12 (18,995 Views)

Re: 0845 454 1111

Hi UnhappyGamer,

 

0845 numbers are normally charged at local call rates. However, you may wish to confirm with your telephony service provider what they charge.

 

We are unable to deal with compensation via the Forums. You will need to call Customer Services on 0845 454 1111.

Regards,
John Haggerty
Help & Support Forum Team

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Registered: ‎28-10-2011
Message 5 of 12 (18,988 Views)

Re: 0845 454 1111

Ok and thankyou for the reply and the number.

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LT
On our wavelength
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Registered: ‎18-08-2011
Message 6 of 12 (18,980 Views)

Re: 0845 454 1111

lmao typical idiocy from VM drones as per usual  i swear these jokers are not real people  just bots set to make you wait 5 days for a reply before they post the same bullox

 

On our wavelength
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Registered: ‎09-10-2011
Message 7 of 12 (18,960 Views)

Re: 0845 454 1111

LT, whilst I'm not one to defend this useless company, the guys on here are only technical support specialists. It's simply not in their remit to sort out that kind of thing. They are second line technical support staff, so whatever they tell you from a technical perspective is likely to be far better than ringing the ordinary helpline. Unfortunately their job isn't customer services.

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Registered: ‎17-01-2012
Message 8 of 12 (18,785 Views)

Re: 0845 454 1111

It's all very well saying it's a local rate call: Virgin mobile charges about 50p a minute ON TOP of normal contract.

 

Grrrrrr!!

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Registered: ‎14-01-2012
Message 9 of 12 (18,761 Views)

Re: 0845 454 1111

If you want to call free from a landline then call 0800 052 2525 then select Option 4 Smiley Wink

 

If your calling from a mobile your stuffed, unless your tarriff/ contract includes 0800/ 0845 calls...

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I do not work for Virgin Media or any other TV, Broadband or Phone company.

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Registered: ‎03-05-2012
Message 10 of 12 (18,021 Views)

Re: 0845 454 1111

Yes if you are calling from a mobile phone or landline that is not with Virgin.

 

I made a call to this number with a mobile (Three) for a duration of 13 minutes and they charged me £4, so be careful ( I was dealing with my broadband installation)

 

Best regards

 

Javier

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