QuickStart, set up and connections
Installing and configuring your kit
2824 PostsActivity in Broadband
How to get a reduced bill if Virgin have no competition in my area?
I'm out of contract at the moment and paying £72 for 350mb Internet-only package which seems completely ridiculous to me.The other day I was advised to seek out competitors and call Virgin with their deals. The problem is that using numerous deal web...
Daily packet loss and T3 timeouts - Hub 5 in modem mode + GL.iNet Flint 2
Hi everyone A while ago I have started experiencing packet loss after a long time without issues.I did all possible upgrades from my side to try and mitigate the issue:- Upgraded to Gig1 and ordered a Hub 5 (running in modem mode, of course)- Replace...
Password reset for a ntlworld.com email address
the age old topic of legacy ntlworld.com email addresses. My mother in law has an old ntlworld.com email and is no longer a Virgin media customer. She has been unable to log in for some time but we weren't sure if this was a settings issue or passwor...
Not yet even a customer and already poor experience
Just went through sign up online, selected a date and time slot for installation. Then I got an email confirming some totally different date and time slot which dont work for me. I called, spoke to an aggressive assistant with poor, garbled English w...
Burn marks on overheating router
The light on my router is forever red to indicate it is overheating. It is all often very hot to touch. Today I notice a burn mark on the router.I have flagged this to customer support before who didn’t seem to care. Before my house burns down, pleas...
Lag, packet loss, unstable connetion for over a year now
Hello AllI want to share with you the pain and torture it is dealing with this company, not only with their customer service online but also the engineersTook out virgin media around 2019-2020. Router came everything fine and worked fine up until aro...
Resolved! Failed Install
Install date today, the day my old internet and VOIP is due to be ceased. Engineer found that the 3rd party contractors that installed the fibre cables haven't done their job correct, my port at cabinet isn't matched to my address. new install date g...
Resolved! New hub 5 bad WiFi.
Hi all. I was a VM customer with the hub 5 500mb package and no problems at all but cancelled as price increase was too much. Wife signed up as new customer and got sent her hub 5 1gb package however the WiFi is shockingly poor. This hub is in same p...
Resolved! Virgin email account suddenly stopped working on both mine and my wife's ipads
Hi I would appreciate some help in trying to resolve the issue of being unable to send or receive emails from my blueyonder email for both my wife and I on our IPads. We can still get mail on our iPhones and my MacBook. Any help would be greatly appr...
Landlord wants insurance and healthy & safety docs before cabling work
Hi, I have spent over an hour on the phone with VM and been passed to several different teams, none of which were able to answer my question.My upcoming installation requires 10m of cabling to be dug. I own a flat above a row of shops, the area in wh...
