QuickStart, set up and connections
Installing and configuring your kit
2836 PostsActivity in Broadband
Hub 5 Solid White Light but No WiFi/Ethernet Connection
Last night, I had noticed that the light on my power adaptor for my Hub 5 had gone out. I figured that it probably had popped while I was out and decided to replace the plug with a similar adapter with the same port. However, ever since this point, I...
Slow speeds in bedroom
Hi, Mu wifi speed in my sons bedroom is particularly lower than anywhere else in the house. Ive run the tests around the house, everywhere is over 300 howerver in his room this is around 50. I think its likely its due to the house size and probably ...
Very poor connection in half of my house
Please can someone tells me how I sort out the very poor connection in over half my house. The engineer did not test before he left and it’s virtually non existent in the kitchen and study. He did say that he would send a booster but that never mater...
Connection speed drops during rain
HelloNew customer, having previously been with Sky Broadband.I’ve noticed on more than one occasion now that my connection speed drops by more than half if it’s raining. Soon after the rain stops, it returns to the normal speed.My Ping’s seem to be ...
Missing Router delivery for new customer
Dear Virgin Media Team,I was informed that my router for my new customer connection would be delivered yesterday via Yodel. I stayed in all day, but no delivery was attempted, nor was any tracking information provided to me.The email I received regar...
Area 11 EH14 outage
Hi,For the past 3 days the broadband performance starts to deteriorate from 8am onwards, becoming unusable by ~2pm, often up until after midnight. I've setup the broadband monitor again to detail the performance:Running a tracert seems to indicate th...
Cannot Remove Network Name
HelloBenn having a raft of WiFi issues leading to a router (Hub 5) factory reset.When I attempted to rename the network after the reset, the Applying Settings page (please wait 5mins) hung with no change & then the page crashed due to no internet con...
Stuck on Preparing your property
Sadly I'm in a similar situation to so many others on here. My outside box has already been installed (16/12/2024) but my engineer installation has been delayed and my My Virgin Media 'progress' bar still shows "Preparing your property". In the past ...
Packet Loss, Drop Outs and some worrying log messages
Hi all, hoping someone from VM can have a quick look at my connection, all local checks have been done my side (cables tight etc)I've been noticing some drops, which coincide with what i'm seeing on my TBB graph here Hub5 logs are spammed with this ...
No "A" Addresses on our street appearing on Checker to place order.
Hello!We have recently had VM enabled on our street and nearby streets, However the makeup of our addresses seems to be confusing the address checker so i cant place an order. We have a street that is numbered as such 1, 1A, 2, 2A, 3, 3A etc the "A"...
