Broadband

Connectors for Hub5X

Trying to work out, what are the connectors on the hub 5x and the NextFibre wall plate? Are they both single mode SC connectors?

A very helpful VM tech guy recently helped me to delete a secondary blueyonder account due to hacking. I have now tried to change my primary account password as a precaution but despite entering a different email address for verification purposes I h...

URGENT - email hacked

Hello thereI am hoping someone can help me. My ntlworld email has been hacked and they have accessed the majority of my online accounts.I have contacted virgin media via WhatsApp and the phone and they have said they cannot help me as I am basically ...

Massive Pre and Post RS errors

Hi VM,Can you run a line test on my connection? We've had issues with the line for a year or so now, since a neighbour had VM installed. These are the current line stats since I last rebooted the modem on Monday 25th October:Channel Frequency (Hz) Po...

Resolved! Red light on Virgin Media Hub

hi, I have a solid red light on my virgin media hub 3 for over 3 months. I’ve also been having issues with my WiFi dropping on a regular basis. I have called virgin media a few times and every time the advice is different by the technical people. I h...

I have virginmedia account which includes virgin.net email address. Virginmedia are threatening to close

I have received an email from #virginmedia stating virginmedia will close my virgin.net email account because I do not have a virginmedia account. I do have a virginmedia account and my virgin.net email address is attached to this account.How can I s...

Hub4 Flashing blue light

A free hub4 arrived today but no mater what I try I can't get it to connect and it just has a flashing blue light. The hub3 it replaced was working great so just unplugged the cables and swapped them over but it refuses to connect.Tech support couldn...

Virgin.net account no longer available

My virgin.net email account is not available. My wife had this a few weeks ago, but she had a warning email, I have not received one. My email address is attached to my virgin media account!

Accessing old emails

Hi, I and my family have been virgin media customers since it was NTL World and I'd like some advice regarding old email addresses.I am trying to move my emails from virgin but before I could ensure an old address was totally obsolete I have had an i...

Need my virgin.net to be deleted as it's been hacked..

I use to be a customer years ago and had a virgin.net email address. I no longer use this address even though its still active. However, I've now discovered its been hacked, and would like it removed completely.Can somone please assist.Thanks

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Connectors for Hub5X

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