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email password

diggermandachs
On our wavelength

on ‎20-11-2023 17:36

I am unable to receive a resetting password email for my email account. Instead, my wife who is the account holder receives the message requests. Can anyone assist?

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3 REPLIES 3

Roger_Gooner
Alessandro Volta

on ‎20-11-2023 19:15

There can be only one account holder. Can't you ask your wife what her email says?

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection
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diggermandachs
On our wavelength
In response to Roger_Gooner

on ‎20-11-2023 20:01

I think it asks if she has requested a change of password and to contact VM if she has not.

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Paul_DN
Forum Team
Forum Team
In response to diggermandachs

on ‎21-11-2023 20:24

Hi diggermandachs,

Thank you for reaching out to us in our community and welcome, sorry to hear you are facing issues receiving a password reset Email, as your Wife is the account holder we would need to speak to her so we can assist, please ask her to give us a call, we can make sure the password is changed our end if issues still occur.

Regards

Paul.

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