From today we'll be updating your default mail settings from ‘reject spam’ to ‘deliver spam to spam folder’.
This should prevent emails from being bounced back as spam, and instead give email users the option to click “not spam” on genuine emails.
Those using POP3 won’t see any change to their inbox, but webmail and IMAP users will start to see spam in the spam folder – which will be automatically deleted every 30 days. It's advised that you check your spam folder on Webmail if you believe you are missing otherwise expected emails.
You can of course change the setting as you wish.
We’ll start making these changes to accounts from Monday 28th of November. We’ll only be changing those where customers have their mail settings to ‘reject spam’, and these changes will be carried out over the next 2-3 weeks.