Well you can select broadband faults when you dial in and that is where you can get e-mail help. But if you have been watching and reading the Forum you'll find that the quickest way of resolving this is to post in full a proper description of the issue and we'll help. Phoning in gets you first line support who are script driven. So good luck f that is what you want to do.
Superuser 2017/18 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.